FAQ

How to order:

You can place an order online or via email to orders@knspromo.com. A confirmation email with your order number, will be sent to you to acknowledging your order has been received and is being processed. If you do not receive your order confirmation email please contact us at  orders@knspromo.com or call  855-567-7766.

Blank (non imprinted) Items:

For non imprinted items complete required fields only.

For decoration color/imprint color select "blank".

Imprinted Items:

Artwork: Artwork should be submitted via email toartwork@knspromo.com.

E-mail must include company name and invoice # in the subject heading.

Please include contact name and contact phone number in the body of the e-mail.

Artwork should be submitted as clean line art (vector art). Vector artwork files must be written in the Postscript language. Adobe Illustrator (.eps or ai) converted to vector art. Any type set on paths must be converted to outlines (curves).

If your artwork is in color, please specify the exact PMS colors used.

PLEASE NOTE:

JPEGS, BITMAPS, TIFFS AND WORD DOCS CANNOT BE USED FOR ARTWORK.

ART RECEIVED AS RASTER ART WILL NEED TO BE REDRAWN AS VECTOR ART AT A COST $25.

NOTE: The use of licensed artwork requires a written release. Artwork when submitted is assumed to be in full compliance with laws governing copyrights, trademarks, etc.

We are not responsible for typographical errors incorporated in submitted artwork.

Factory reserves the right to make slight alterations in copy and logos to adapt to imprinting processes.

Pre-production proofs:

At your request, we will either email or fax a paper proof of your artwork for your approval.  Once approval is received, any changes to an order may incur additional costs and lead-time.

Production time begins upon receipt of signed Order Approval and payment terms.

Production Time:

Production for custom imprints typically is two weeks after proof approval.

Payment:

Payment/Terms - all orders require a prepayment by check or credit card.

Credit Card Payments

Credit cards: We accept Visa, MasterCard and American Express.

1) We do not store your credit card info on our servers or on any hard drive. Credit card info is deleted to avoid any possibility of unauthorized persons getting it.

2) If you feel better phoning your payment info in, you may call 855-567-7766. Please have your invoice number ready.

3) Note: we gladly accept debit cards. However, you must notify us (in "comments") that it is a debit card. Otherwise your order may be delayed and miss it's deadline when the order is ready to ship and the card is declined.

Prepayment

Orders may be prepaid by check. Please make check payable to "KNS Promotions, Inc" and send to:
KNS Promotions, Inc.
Accts. Rec.
1717 North Lockwood
Chicago, IL 60639

30-Day Billing

We offer 30-day billing to our Registered customers. Credit approval requirements apply and orders must be guarantee with a credit card as collateral. Once an order is in, you will be contacted by our customer service department for any necessary info. Customers who wish to be billed should still enter a valid credit card number on the order form (no debit cards). In the "comments" section write "Please bill me - do not charge card". Your card will NOT be charged if you indicate this and if the bill is paid. 

Shipping and Delivery:

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and you have the option to request a full refund of the total amount of your order, using the original method of payment.

Custom Imprinted Items

Custom imprinted items ship upon completion of customization.

Blank Items

Generally ship within 1-2 working days of your order being placed. Less than minimum quantities may require 2-3 days additional handling time.

We ship Monday-Friday excluding holidays. The shipping cut off time is 2 p.m. cst. Orders placed after 2 p.m. cst will be processed the next business day.  All shipping dates are pending credit card verification.

 

Delivery Option

Delivery Times

Delivery Costs

Standard Delivery

5 - 7 working days

$7.95

Express Delivery       

3 working days

$14.99

 

 

Return Policy:

Custom imprinted and embroidered items cannot be accepted for return, unless there is a manufacturing error or product defect.

All refunds and exchanges must be made within 30 days of receipt.

 

Blank Items must be returned within 30 days of receiving your order.

All blank returns will be charged a standard $20 restocking fee.

Items must be unworn and unwashed and have all tags attached.

Certain products, if the hygiene or safety seal has been removed, cannot be returned for health reasons.

You may request a return authorization number at returns@knspromo.com.

Refund Policy

Upon return and restocking of your return, you will receive an email notification and we will began to process your refund.

Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.